As we have strict quality control processes in place, workmanship issues, missing parts or defects are extremely rare. If you suspect you have encountered a problem that should be raised with us please contact us.
Please be sure to include a photo that clearly demonstrates the issue along with a brief description.
We will then issue further instructions.
If you have been provided a part that requires replacing in most cases we will ask you to send the part back to us and we will in turn issue a replacement as soon as possible (generally within 20 days).
Please note replacement part delivery times can vary if you have ordered a custom guitar kit.
Once the part has been received at the factory it will undergo testing to determine the origin of the defect. If it is deemed that the guitar was damaged during assembly you will receive an additional invoice for the part that requires replacing.
- All parts and workmanship are covered for a period of 20 days after your order has been received.
- A Limited Warranty (please see below) applies to all products reported 20 days or more past the date of the product being received.
Replacement Parts
If you made a mistake during assembly or lost a part you can also get in touch to arrange replacements.Refunds
We stand behind the quality of our products and provide a limited warranty on all products. Products are returned, repaired, or replaced based on the following:
Up to 20 days
If the product or part has a specific fault that is reported within 20 days of the product being received we will refund your order in full once the product has been returned to the factory.
Please note if any alterations or adjustments have been made in this time warranty is void.
Over 20 days
If the product or part has a specific fault that is reported after 20 days of the product being received we will refund 50% your order (or 50% of the part requiring replacement) once the product has been returned to the factory.
*Please note this does not cover damage caused by changes in humidity e.g. cracking or twisting of timber.
**Please note if any alterations or adjustments made in this time warranty is void.
Should you wish to discuss a return please contact us.
Defects
Please note if you identify a defect with the timber work of your guitar e.g. a dent or chip please contact us.
In the event of a dent, these can often be easily repaired without any specialised equipment or skill set. We will be happy to advise on how this is best carried out.
Recommended reading: Fixing Dents and Chips on Guitar Kits
In the case of a defect with any of our spalted maple veneer tops. Please note spalted maple is regarded as a distressed timber and as a result, small defects are not considered uncommon and will be treated on a case by case basis depending on the severity of the defect.
Defects due to humidity changes
Please note due to the nature of the products we offer i.e. unfinished timber products, under rare circumstances changes in humidity can potentially cause cracking or twisting, specifically in regard to the guitar's neck. While this is rare, it is important to note that any cracking or twisting due to humidity is not covered by Guitar Kit World.
Recommended reading: Fixing Cracks & Loose Neck Joints Caused by Humidity
Please note changes in humidity may occasionally cause the top veneer on some of our hollow body guitar kits to separate slightly. Please note this is also not covered by Guitar Kit World, however, is considered relatively simple to repair and we will be happy to assist.
