Warranties and Returns

Warranty

If you suspect you have encountered a problem that should be raised with us please send an email to: info@guitarkitworld.com

Please be sure to include a photo that clearly demonstrates the issue along with a brief description.

We will then issue further instructions.

If you have been provided a part that requires replacing in most cases we will ask you to send the part back to us and we will in turn issue a replacement as soon as possible.

Once the part has been received at the factory it will undergo testing to determine the origin of the defect. If it is deemed that the guitar was damaged during assembly you will receive an additional invoice for the part that requires replacing.

* All parts and workmanship are covered for a period of 30 days after your order has been received.
* A Limited warranty (please see below) applies on all products reported 30 days or more past the date of the product being received.


Refunds

We stand behind the quality of our products and provide a limited warranty on all products.
Products are returned, repaired, or replaced based on the following:

Up to 30 days
If the product or part has a specific fault that is reported within 30 days of the product being received we will refund your order in full once the product has been returned to the factory.

* Please note if any alterations or adjustments made in this time warranty is void.

Over 30 days

If the product or part has a specific fault that is reported after 30 days of the product being received we will refund 50% your order (or 50% of the part requiring replacement) once the product has been returned to the factory.

* Please note if any alterations or adjustments made in this time warranty is void.

Should you wish to discuss a return please contact us.